👥 Agency & Affiliate
Technical support — submitting tickets and getting help
How to contact SigoMark support and track your support tickets
Support channels
| Channel | Response time | Best for |
|---|---|---|
| In-app ticket | 24h | Technical issues |
| Telegram | 2–4h (business hours) | Urgent questions |
| 48h | Billing docs, invoices |
Submitting a ticket
- Go to Help → New Ticket (? icon in the top right)
- Choose a category:
Bug/Question/Billing/Feature request - Describe the issue + attach a screenshot if available
- Submit → confirmation email with ticket ID
Tracking tickets
Go to Help → My Tickets to see status:
Open: Waiting to be picked upIn Progress: Support team is working on itWaiting for you: Needs more info from youResolved: Issue resolved
Priority by plan
| Plan | Priority |
|---|---|
| Free | Standard (48h) |
| Basic | Standard (24h) |
| Pro | Priority (8h) |
| Agency | Priority (4h) + dedicated support |
Tips for faster resolution
- Include the Project ID and Job ID for any AI-related issues
- Describe the exact steps that caused the problem (reproduction steps)
- Attach a screenshot of any error message (F12 → Console for web errors)
- Mention your timezone if the issue is time-dependent